Posts in company
Software Ate the World, But It Was a Dog’s Breakfast

Many software systems have gotten larger than any human or even human system can manage, no matter how well intentioned. There are just too many dependencies and too many things that can go wrong. Any organization which relies on the interaction between software, processes, and relationships would do well to study the theory behind High Reliability Organizations.

ECommerce replatforming for most retailers fall into this category. Many retailers have dozens of even a few hundred vendors and don't realize it. What' are the odds that all will transition to the new platform without hiccups? Pretty small.

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Start with Why: eCommerce Strategy and Strategic Technology Advice

The consequences of eCommerce strategy and strategic technology mistakes in retail are extremely high in terms of opportunity cost, lost sales, and missed revenue. When you make the wrong choices and improperly manage a project, you lose time, you lose the benefits of what you could have chosen, you may directly lose revenue, your customers may be dissatisfied, your costs go up, your employees become frustrated, and your competitors gain.

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companyRick Watson